Technical Delivery Manager
- Working Location: Braine - l'Alleud, Belgium
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- Security Clearance : NATO Secret
- Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
· Degree in a relevant technology/computer science subject/equivalent technical qualification plus sound on the job experience of the platform specialism or equivalent extensive on-the job experience in IT infrastructure and in the particular platform specialism
· In depth knowledge of the latest and emerging technologies likely to be employed in designing and delivering Enterprise Wide quality solutions in the chosen platform
· Knowledge of project and programme disciplines such as PRINCE2, Agile, APMP, MSP, DevOps and how it practically applies in the enterprise
· Knowledge of ITIL and its practical implementation at large organisations
· Highly experienced in implementing, architecting or supporting infrastructure in large environments (1000+ servers)
· Ability to lead technical delivery across a portfolio of complex, multi-vendor systems & projects
· Ability to influence people at all levels across the organisation and outside, including negotiating and successfully facilitating joint decision making
· Recent broad experience in the latest techniques and methodologies in delivering quality solutions
· Has worked within the industry in a role reporting to senior manager level and working with senior business managers to enable business benefit through service delivery
DUTIES/ROLE:
· Accountable for the effective delivery of IT infrastructure, to underpin our business and technical services, ensuring that all built services align with the strategy for IT and meet the agreed acceptance criteria
· Accountable for accurately quoting and detailed forecasting of the true costs of the deliverables, both in terms of initial Capex, and ongoing Opex, including licensing, lifecycle and 3rd party costs, ensuring that effective cross-charging is implemented and validated
· Accountable for translating technical designs into appropriate work packages and effectively managing the delivery of those work packages, in accordance with NCIA policies, standards and processes, leveraging the most appropriate delivery methodology and resources
· Accountable for ensuring new and amended services are accepted into BAU support via the agreed Service Transition processes.
· Managing technical risk across complex multi-programme delivery to enable timeframes to be met and ensuring technical teams work collaboratively to plan and mitigate the risk of conflicts with data, technology or environments
· Accountable for tracking progress of deliverables and reporting defined metrics to the Service Manager and Business Area owner within agreed timescales, investments and requirements
· Accountable for tracking and reporting on infrastructure delivered, amended or decommissioned
· Accountable for forecasting the anticipated technical support requirement variants related to infrastructure delivery changes
· Accountable for escalating any constraints or issues, with associated recommendations to the Service Manager and Business Area owner for guidance
· People Management: Matrix Manage a diverse group of engineers, service management staff for delivering outputs
· Key Interfaces:
· Internal:
ü PMO; for engagement (inc quoting and finance) and collaboration for project-led deliverables
ü Infrastructure Managers/Engineers; for collaboration on internal initiatives and coordination of technical resources
ü Service Managers; for collaboration on Service Transition activities, procurement and financial information
ü Architecture – to ensure that the development and implementation of services have been built in alignment with design principles and technical design collateral
· In depth knowledge of the latest and emerging technologies likely to be employed in designing and delivering Enterprise Wide quality solutions in the chosen platform
· Knowledge of project and programme disciplines such as PRINCE2, Agile, APMP, MSP, DevOps and how it practically applies in the enterprise
· Knowledge of ITIL and its practical implementation at large organisations
· Highly experienced in implementing, architecting or supporting infrastructure in large environments (1000+ servers)
· Ability to lead technical delivery across a portfolio of complex, multi-vendor systems & projects
· Ability to influence people at all levels across the organisation and outside, including negotiating and successfully facilitating joint decision making
· Recent broad experience in the latest techniques and methodologies in delivering quality solutions
· Has worked within the industry in a role reporting to senior manager level and working with senior business managers to enable business benefit through service delivery
DUTIES/ROLE:
· Accountable for the effective delivery of IT infrastructure, to underpin our business and technical services, ensuring that all built services align with the strategy for IT and meet the agreed acceptance criteria
· Accountable for accurately quoting and detailed forecasting of the true costs of the deliverables, both in terms of initial Capex, and ongoing Opex, including licensing, lifecycle and 3rd party costs, ensuring that effective cross-charging is implemented and validated
· Accountable for translating technical designs into appropriate work packages and effectively managing the delivery of those work packages, in accordance with NCIA policies, standards and processes, leveraging the most appropriate delivery methodology and resources
· Accountable for ensuring new and amended services are accepted into BAU support via the agreed Service Transition processes.
· Managing technical risk across complex multi-programme delivery to enable timeframes to be met and ensuring technical teams work collaboratively to plan and mitigate the risk of conflicts with data, technology or environments
· Accountable for tracking progress of deliverables and reporting defined metrics to the Service Manager and Business Area owner within agreed timescales, investments and requirements
· Accountable for tracking and reporting on infrastructure delivered, amended or decommissioned
· Accountable for forecasting the anticipated technical support requirement variants related to infrastructure delivery changes
· Accountable for escalating any constraints or issues, with associated recommendations to the Service Manager and Business Area owner for guidance
· People Management: Matrix Manage a diverse group of engineers, service management staff for delivering outputs
· Key Interfaces:
· Internal:
ü PMO; for engagement (inc quoting and finance) and collaboration for project-led deliverables
ü Infrastructure Managers/Engineers; for collaboration on internal initiatives and coordination of technical resources
ü Service Managers; for collaboration on Service Transition activities, procurement and financial information
ü Architecture – to ensure that the development and implementation of services have been built in alignment with design principles and technical design collateral
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